Bedford Tutor Online Tuition Terms & Conditions

​​Bedford Tutor Online Tuition Terms & Conditions (Updated 11/07/26)

Please read these Terms & Conditions carefully. By booking or attending lessons, you confirm your acceptance of the terms below.​

1. Definitions
● ​Client The Client is the adult (18+) responsible for booking and/or paying for tuition and ensuring the Student can attend sessions. There may be more than one Client per Student.
● Student The Student is the child receiving tuition from Bedford Tutor.
● Tutor The Tutor refers to either Annabel Louise or Helena.
● State School Term Bedford Tutor follows Bedford Borough Council term dates. During school holidays, alternative arrangements may apply and should be discussed with a Tutor.

Please note: Any terms marked with the 📚 icon apply during term time only.

School holiday sessions are available throughout all school holidays on a pay as you go basis. Sessions can be booked as needed and are subject to availability.

2. Safeguarding & Online Learning Environment
● All online lessons operate in line with Bedford Tutor’s Safeguarding Children Policy.
● To ensure safe and effective learning:
1. Students must use a screen of at least A5 size with a working webcam and microphone
2. Phone screens are not suitable
3. Online sessions must not be recorded
4. A responsible adult must be present in the home during the lesson
5. Clients must not sit with the Student during the session
● Students must:
1. be fully dressed
2. be seated at a desk or table
3. work in a quiet, distraction-free space
● If these conditions are not met, the session may not proceed and the full fee will still apply.

3. Illness & Attendance Policy
● To protect Students, Clients, and Tutors, online sessions should not take place if a Student is unwell beyond what would be appropriate for a normal school day.
● Where symptoms are mild and the Student would otherwise attend school, the online session should still proceed.
● If a Student is too unwell to participate meaningfully, the cancellation terms below apply.
● Clients must inform Tutors of any medical conditions or allergies before tuition begins.

4. Fees & Payments
1. Most online sessions are 30 minutes
2. Some 45-minute sessions may be offered for students aged 10+ (Year 6 / Grade 5 and above) by agreement only
3. Sessions must be paid for in advance, usually in blocks of five lessons*
● A regular weekly slot reserves a specific day and time for the Student and cannot be held without payment. 📚
● If a Tutor cancels a session, it will be credited or rescheduled at no cost.
● Payment for the next block is requested when one session remains. Failure to pay by the stated date may result in loss of the regular slot.
● Payment methods:
1. UK Clients: bank transfer
2. International Clients: Stripe

*Students in Years 10–11/Grades 9–10 are offered sessions on a weekly booking basis only, rather than in blocks of five. This approach allows flexibility around school commitments, examinations, and changing schedules, helping lessons remain calm, supportive, and responsive to each student’s needs.

5. Availability & Session Structure
● Bedford Tutor provides a set lesson every week when a Student holds a regular lesson position, subject to the Tutor(s) being fully well. 📚
● Only one regular weekly session is guaranteed per Student to ensure fairness. 📚
● ​Students on the waiting list may be offered ad-hoc or occasional sessions subject to availability.
● Additional or irregular sessions may be offered subject to availability.​

6. Lateness & Technology
● ​Sessions begin and end at the scheduled time.
● If a Student joins late, the session will still end at the regular time and will not be extended.
● Clients are responsible for ensuring technology is working before the session.
1. If Tutor technology fails, no charge will be made
2. If Student technology fails, Tutors may attempt to continue via phone where possible; the full fee will still apply

7. Cancellations
● Section A – No Cancellation Required
No cancellation should be made where:
1. the Student has a mild illness but would otherwise attend school
The online session should still take place.

● Section B – Planned Cancellations (24 hours’ notice required)
Examples include:
1. school trips or events
2. holidays
3. non-emergency appointments
4. parental scheduling conflicts
If less than 24 hours’ notice is given, the full fee is charged and no replacement session is offered.

Clients attending sessions during these peak times are permitted one unpaid cancellation per school term. 📚
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

Additional cancellations are chargeable.
Repeated cancellations may result in tuition being ceased.

● ​Section C – Emergencies (At least one hour’s notice)
Examples include:
1. serious illness
2. emergency medical appointments
3. bereavement
If less than one hour’s notice is given, the full fee is charged and no replacement session is offered.

8. Communication
● ​Most communication takes place via WhatsApp.
● Lesson reminders, invoices, receipts, and feedback are sent this way.
● Clients must remain contactable during lessons and respond to messages requiring clarification within 24 hours.
● Repeated failure to respond may result in tuition being ceased.

9. Tutors & Feedback
● During peak times*, lessons may be taught by one Tutor or shared between both Tutors. Students attending these sessions must be happy and comfortable working with both Tutors (Annabel and/or Helena). Off-peak lessons will be taught solely by Annabel.
● A brief audio feedback message is provided via WhatsApp after every lesson.
● Written progress summaries can be provided on request and may use AI drafting tools (with no personal data entered).

*Peak Times 📚
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

10. Homework & Enrichment
● Tutors do not complete school homework.
● Spellings may be practised if provided at least 24 hours in advance.
● All Students have access to Bedford Tutor’s enrichment challenges and reward schemes.

11. Behaviour Policy
​● Bedford Tutor maintains a strict behaviour policy to ensure safety and effective learning.
● Tuition will be discontinued if a Student:
1. behaves disrespectfully
2. epeatedly refuses to engage
3. uses online sessions inappropriately
● Outstanding fees will be refunded, and future sessions will not be offered.

12. Photography
● Photographs of Students’ faces will not be taken without written consent.
● Anonymous images of written work may be used for promotional purposes unless Clients opt out in writing.

13. Summer Enrichment & Induction Phase (Peak Time Students Only)*
● Following the May/June half term, Bedford Tutor’s core academic year comes to an end for students who will not be continuing into the new academic year in September.
● The second half of the summer term is dedicated to our Summer Enrichment & Induction Phase. During this period, we focus on:
1. inductions and transition sessions for new September students  
2. outdoor learning opportunities  
3. extended project-based learning  
4. enrichment activities and creative learning experiences  
● Students continuing with Bedford Tutor’s into September will continue attending during this phase as part of their ongoing tuition programme.
● Students not returning in September will therefore finish tuition at the May/June half term break.

14. Ceasing Tuition
● If a Client chooses to stop tuition, fees are non-refundable as the weekly slot has been reserved.
● A minimum of one block’s notice (five lessons) is requested.
● Once notice is given, the slot may be offered to another Student and cannot be guaranteed.
● Bedford Tutor reserves the right to cease tuition immediately if it is determined that fully online provision is no longer the right fit for a Student’s individual needs, learning profile, engagement, or ability to access virtual learning effectively. This may also apply where regular attendance, communication, or the agreed structure of online tuition is not being maintained consistently. In such circumstances, Bedford Tutor will always aim to communicate openly and sensitively with families. Any unused fees for prepaid sessions will be refunded.

15. Liability & Changes to Terms
● While Tutors endeavour to support progress, outcomes cannot be guaranteed.
● ​Bedford Tutor reserves the right to update these terms at any time.
● ​Attendance at lessons confirms acceptance of the current Terms & Conditions.

2. Safeguarding & Online Learning Environment
● All online lessons operate in line with Bedford Tutor’s Safeguarding Children Policy.
● To ensure safe and effective learning:
1. Students must use a screen of at least A5 size with a working webcam and microphone
2. Phone screens are not suitable
3. Online sessions must not be recorded
4. A responsible adult must be present in the home during the lesson
5. Clients must not sit with the Student during the session
● Students must:
1. be fully dressed
2. be seated at a desk or table
3. work in a quiet, distraction-free space
● If these conditions are not met, the session may not proceed and the full fee will still apply.

3. Illness & Attendance Policy
● To protect Students, Clients, and Tutors, online sessions should not take place if a Student is unwell beyond what would be appropriate for a normal school day.
● Where symptoms are mild and the Student would otherwise attend school, the online session should still proceed.
● If a Student is too unwell to participate meaningfully, the cancellation terms below apply.
● Clients must inform Tutors of any medical conditions or allergies before tuition begins.

4. Fees & Payments
1. Most online sessions are 30 minutes
2. Some 45-minute sessions may be offered for students aged 10+ (Year 6 / Grade 5 and above) by agreement only
3. Sessions must be paid for in advance, usually in blocks of five lessons*
● A regular weekly slot reserves a specific day and time for the Student and cannot be held without payment.
● If a Tutor cancels a session, it will be credited or rescheduled at no cost.
● Payment for the next block is requested when one session remains. Failure to pay by the stated date may result in loss of the regular slot.
● Payment methods:
1. UK Clients: bank transfer
2. International Clients: Stripe

*Students in Years 9–11/Grades 8–10 who enquire from 1st February 2026 are offered sessions on a weekly booking basis only, rather than in blocks of five. This approach allows flexibility around school commitments, examinations, and changing schedules, helping lessons remain calm, supportive, and responsive to each student’s needs.

5. Availability & Session Structure
● Bedford Tutor provides a set lesson every week when a Student holds a regular lesson position, subject to the Tutor(s) being fully well. ● School holiday sessions are available throughout all school holidays on a pay as you go basis. Sessions can be booked as needed and are subject to availability.
● Only one regular weekly session is guaranteed per Student to ensure fairness.
● ​Students on the waiting list may be offered ad-hoc or occasional sessions subject to availability.
● Additional or irregular sessions may be offered subject to availability.​

6. Lateness & Technology
● ​Sessions begin and end at the scheduled time.
● If a Student joins late, the session will still end at the regular time and will not be extended.
● Clients are responsible for ensuring technology is working before the session.
1. If Tutor technology fails, no charge will be made
2. If Student technology fails, Tutors may attempt to continue via phone where possible; the full fee will still apply

7. Cancellations
● Section A – No Cancellation Required
No cancellation should be made where:
1. the Student has a mild illness but would otherwise attend school
The online session should still take place.

● Section B – Planned Cancellations (24 hours’ notice required)
Examples include:
1. school trips or events
2. holidays
3. non-emergency appointments
4. parental scheduling conflicts
If less than 24 hours’ notice is given, the full fee is charged and no replacement session is offered.

Clients attending sessions during these peak times are permitted one unpaid cancellation per school term.
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

Additional cancellations are chargeable.
Repeated cancellations may result in tuition being ceased.

● ​Section C – Emergencies (At least one hour’s notice)
Examples include:
1. serious illness
2. emergency medical appointments
3. bereavement
If less than one hour’s notice is given, the full fee is charged and no replacement session is offered.

8. Communication
● ​Most communication takes place via WhatsApp.
● Lesson reminders, invoices, receipts, and feedback are sent this way.
● Clients must remain contactable during lessons and respond to messages requiring clarification within 24 hours.
● Repeated failure to respond may result in tuition being ceased.

9. Tutors & Feedback
● During peak times*, lessons may be taught by one Tutor or shared between both Tutors. Students attending these sessions must be happy and comfortable working with both Tutors (Annabel and/or Helena). Off-peak lessons will be taught solely by Annabel.
● A brief audio feedback message is provided via WhatsApp after every lesson.
● Written progress summaries can be provided on request and may use AI drafting tools (with no personal data entered).

*Peak Times
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

10. Homework & Enrichment
● Tutors do not complete school homework.
● Spellings may be practised if provided at least 24 hours in advance.
● All Students have access to Bedford Tutor’s enrichment challenges and reward schemes.

11. Behaviour Policy
​● Bedford Tutor maintains a strict behaviour policy to ensure safety and effective learning.
● Tuition will be discontinued if a Student:
1. behaves disrespectfully
2. epeatedly refuses to engage
3. uses online sessions inappropriately
● Outstanding fees will be refunded, and future sessions will not be offered.

12. Photography
● Photographs of Students’ faces will not be taken without written consent.
● Anonymous images of written work may be used for promotional purposes unless Clients opt out in writing.

13. Summer Enrichment & Induction Phase (Peak Time Students Only)*
● Following the May/June half term, Bedford Tutor’s core academic year comes to an end for students who will not be continuing into the new academic year in September.
● The second half of the summer term is dedicated to our Summer Enrichment & Induction Phase. During this period, we focus on:
1. inductions and transition sessions for new September students  
2. outdoor learning opportunities  
3. extended project-based learning  
4. enrichment activities and creative learning experiences  
● Students continuing with Bedford Tutor’s into September will continue attending during this phase as part of their ongoing tuition programme.
● Students not returning in September will therefore finish tuition at the May/June half term break.

14. Ceasing Tuition
● If a Client chooses to stop tuition, fees are non-refundable as the weekly slot has been reserved.
● A minimum of one block’s notice (five lessons) is requested.
● Once notice is given, the slot may be offered to another Student and cannot be guaranteed.
● Bedford Tutor reserves the right to cease tuition immediately if it is determined that fully online provision is no longer the right fit for a Student’s individual needs, learning profile, engagement, or ability to access virtual learning effectively. This may also apply where regular attendance, communication, or the agreed structure of online tuition is not being maintained consistently. In such circumstances, Bedford Tutor will always aim to communicate openly and sensitively with families. Any unused fees for prepaid sessions will be refunded.

15. Liability & Changes to Terms
● While Tutors endeavour to support progress, outcomes cannot be guaranteed.
● ​Bedford Tutor reserves the right to update these terms at any time.
● ​Attendance at lessons confirms acceptance of the current Terms & Conditions.
● Only one regular weekly session is guaranteed per Student to ensure fairness. 📚
● ​Students on the waiting list may be offered ad-hoc or occasional sessions subject to availability.
● Additional or irregular sessions may be offered subject to availability.​

6. Lateness & Technology
● ​Sessions begin and end at the scheduled time.
● If a Student joins late, the session will still end at the regular time and will not be extended.
● Clients are responsible for ensuring technology is working before the session.
1. If Tutor technology fails, no charge will be made
2. If Student technology fails, Tutors may attempt to continue via phone where possible; the full fee will still apply

7. Cancellations
● Section A – No Cancellation Required
No cancellation should be made where:
1. the Student has a mild illness but would otherwise attend school
The online session should still take place.

● Section B – Planned Cancellations (24 hours’ notice required)
Examples include:
1. school trips or events
2. holidays
3. non-emergency appointments
4. parental scheduling conflicts
If less than 24 hours’ notice is given, the full fee is charged and no replacement session is offered.

Clients attending sessions during these peak times are permitted one unpaid cancellation per school term. 📚
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

Additional cancellations are chargeable.
Repeated cancellations may result in tuition being ceased.

● ​Section C – Emergencies (At least one hour’s notice)
Examples include:
1. serious illness
2. emergency medical appointments
3. bereavement
If less than one hour’s notice is given, the full fee is charged and no replacement session is offered.

8. Communication
● ​Most communication takes place via WhatsApp.
● Lesson reminders, invoices, receipts, and feedback are sent this way.
● Clients must remain contactable during lessons and respond to messages requiring clarification within 24 hours.
● Repeated failure to respond may result in tuition being ceased.

9. Tutors & Feedback
● During peak times*, lessons may be taught by one Tutor or shared between both Tutors. Students attending these sessions must be happy and comfortable working with both Tutors (Annabel and/or Helena). Off-peak lessons will be taught solely by Annabel.
● A brief audio feedback message is provided via WhatsApp after every lesson.
● Written progress summaries can be provided on request and may use AI drafting tools (with no personal data entered).

*Peak Times 📚
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

10. Homework & Enrichment
● Tutors do not complete school homework.
● Spellings may be practised if provided at least 24 hours in advance.
● All Students have access to Bedford Tutor’s enrichment challenges and reward schemes.

11. Behaviour Policy
​● Bedford Tutor maintains a strict behaviour policy to ensure safety and effective learning.
● Tuition will be discontinued if a Student:
1. behaves disrespectfully
2. epeatedly refuses to engage
3. uses online sessions inappropriately
● Outstanding fees will be refunded, and future sessions will not be offered.

12. Photography
● Photographs of Students’ faces will not be taken without written consent.
● Anonymous images of written work may be used for promotional purposes unless Clients opt out in writing.

13. Summer Enrichment & Induction Phase (Peak Time Students Only)*
● Following the May/June half term, Bedford Tutor’s core academic year comes to an end for students who will not be continuing into the new academic year in September.
● The second half of the summer term is dedicated to our Summer Enrichment & Induction Phase. During this period, we focus on:
1. inductions and transition sessions for new September students  
2. outdoor learning opportunities  
3. extended project-based learning  
4. enrichment activities and creative learning experiences  
● Students continuing with Bedford Tutor’s into September will continue attending during this phase as part of their ongoing tuition programme.
● Students not returning in September will therefore finish tuition at the May/June half term break.

14. Ceasing Tuition
● If a Client chooses to stop tuition, fees are non-refundable as the weekly slot has been reserved.
● A minimum of one block’s notice (five lessons) is requested.
● Once notice is given, the slot may be offered to another Student and cannot be guaranteed.
● Bedford Tutor reserves the right to cease tuition immediately if it is determined that fully online provision is no longer the right fit for a Student’s individual needs, learning profile, engagement, or ability to access virtual learning effectively. This may also apply where regular attendance, communication, or the agreed structure of online tuition is not being maintained consistently. In such circumstances, Bedford Tutor will always aim to communicate openly and sensitively with families. Any unused fees for prepaid sessions will be refunded.

15. Liability & Changes to Terms
● While Tutors endeavour to support progress, outcomes cannot be guaranteed.
● ​Bedford Tutor reserves the right to update these terms at any time.
● ​Attendance at lessons confirms acceptance of the current Terms & Conditions.

2. Safeguarding & Online Learning Environment
● All online lessons operate in line with Bedford Tutor’s Safeguarding Children Policy.
● To ensure safe and effective learning:
1. Students must use a screen of at least A5 size with a working webcam and microphone
2. Phone screens are not suitable
3. Online sessions must not be recorded
4. A responsible adult must be present in the home during the lesson
5. Clients must not sit with the Student during the session
● Students must:
1. be fully dressed
2. be seated at a desk or table
3. work in a quiet, distraction-free space
● If these conditions are not met, the session may not proceed and the full fee will still apply.

3. Illness & Attendance Policy
● To protect Students, Clients, and Tutors, online sessions should not take place if a Student is unwell beyond what would be appropriate for a normal school day.
● Where symptoms are mild and the Student would otherwise attend school, the online session should still proceed.
● If a Student is too unwell to participate meaningfully, the cancellation terms below apply.
● Clients must inform Tutors of any medical conditions or allergies before tuition begins.

4. Fees & Payments
1. Most online sessions are 30 minutes
2. Some 45-minute sessions may be offered for students aged 10+ (Year 6 / Grade 5 and above) by agreement only
3. Sessions must be paid for in advance, usually in blocks of five lessons*
● A regular weekly slot reserves a specific day and time for the Student and cannot be held without payment.
● If a Tutor cancels a session, it will be credited or rescheduled at no cost.
● Payment for the next block is requested when one session remains. Failure to pay by the stated date may result in loss of the regular slot.
● Payment methods:
1. UK Clients: bank transfer
2. International Clients: Stripe

*Students in Years 9–11/Grades 8–10 who enquire from 1st February 2026 are offered sessions on a weekly booking basis only, rather than in blocks of five. This approach allows flexibility around school commitments, examinations, and changing schedules, helping lessons remain calm, supportive, and responsive to each student’s needs.

5. Availability & Session Structure
● Bedford Tutor provides a set lesson every week when a Student holds a regular lesson position, subject to the Tutor(s) being fully well. ● School holiday sessions are available throughout all school holidays on a pay as you go basis. Sessions can be booked as needed and are subject to availability.
● Only one regular weekly session is guaranteed per Student to ensure fairness.
● ​Students on the waiting list may be offered ad-hoc or occasional sessions subject to availability.
● Additional or irregular sessions may be offered subject to availability.​

6. Lateness & Technology
● ​Sessions begin and end at the scheduled time.
● If a Student joins late, the session will still end at the regular time and will not be extended.
● Clients are responsible for ensuring technology is working before the session.
1. If Tutor technology fails, no charge will be made
2. If Student technology fails, Tutors may attempt to continue via phone where possible; the full fee will still apply

7. Cancellations
● Section A – No Cancellation Required
No cancellation should be made where:
1. the Student has a mild illness but would otherwise attend school
The online session should still take place.

● Section B – Planned Cancellations (24 hours’ notice required)
Examples include:
1. school trips or events
2. holidays
3. non-emergency appointments
4. parental scheduling conflicts
If less than 24 hours’ notice is given, the full fee is charged and no replacement session is offered.

Clients attending sessions during these peak times are permitted one unpaid cancellation per school term.
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

Additional cancellations are chargeable.
Repeated cancellations may result in tuition being ceased.

● ​Section C – Emergencies (At least one hour’s notice)
Examples include:
1. serious illness
2. emergency medical appointments
3. bereavement
If less than one hour’s notice is given, the full fee is charged and no replacement session is offered.

8. Communication
● ​Most communication takes place via WhatsApp.
● Lesson reminders, invoices, receipts, and feedback are sent this way.
● Clients must remain contactable during lessons and respond to messages requiring clarification within 24 hours.
● Repeated failure to respond may result in tuition being ceased.

9. Tutors & Feedback
● During peak times*, lessons may be taught by one Tutor or shared between both Tutors. Students attending these sessions must be happy and comfortable working with both Tutors (Annabel and/or Helena). Off-peak lessons will be taught solely by Annabel.
● A brief audio feedback message is provided via WhatsApp after every lesson.
● Written progress summaries can be provided on request and may use AI drafting tools (with no personal data entered).

*Peak Times
● Monday–Thursday: 3:45pm–6:35pm
● Friday: 3:45pm–6:00pm
● Saturday: 8:20am–10:35am

10. Homework & Enrichment
● Tutors do not complete school homework.
● Spellings may be practised if provided at least 24 hours in advance.
● All Students have access to Bedford Tutor’s enrichment challenges and reward schemes.

11. Behaviour Policy
​● Bedford Tutor maintains a strict behaviour policy to ensure safety and effective learning.
● Tuition will be discontinued if a Student:
1. behaves disrespectfully
2. epeatedly refuses to engage
3. uses online sessions inappropriately
● Outstanding fees will be refunded, and future sessions will not be offered.

12. Photography
● Photographs of Students’ faces will not be taken without written consent.
● Anonymous images of written work may be used for promotional purposes unless Clients opt out in writing.

13. Summer Enrichment & Induction Phase (Peak Time Students Only)*
● Following the May/June half term, Bedford Tutor’s core academic year comes to an end for students who will not be continuing into the new academic year in September.
● The second half of the summer term is dedicated to our Summer Enrichment & Induction Phase. During this period, we focus on:
1. inductions and transition sessions for new September students  
2. outdoor learning opportunities  
3. extended project-based learning  
4. enrichment activities and creative learning experiences  
● Students continuing with Bedford Tutor’s into September will continue attending during this phase as part of their ongoing tuition programme.
● Students not returning in September will therefore finish tuition at the May/June half term break.

14. Ceasing Tuition
● If a Client chooses to stop tuition, fees are non-refundable as the weekly slot has been reserved.
● A minimum of one block’s notice (five lessons) is requested.
● Once notice is given, the slot may be offered to another Student and cannot be guaranteed.
● Bedford Tutor reserves the right to cease tuition immediately if it is determined that fully online provision is no longer the right fit for a Student’s individual needs, learning profile, engagement, or ability to access virtual learning effectively. This may also apply where regular attendance, communication, or the agreed structure of online tuition is not being maintained consistently. In such circumstances, Bedford Tutor will always aim to communicate openly and sensitively with families. Any unused fees for prepaid sessions will be refunded.

15. Liability & Changes to Terms
● While Tutors endeavour to support progress, outcomes cannot be guaranteed.
● ​Bedford Tutor reserves the right to update these terms at any time.
● ​Attendance at lessons confirms acceptance of the current Terms & Conditions.